Beyond Skai
Beyond Skai
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    • About Us
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  • About Us
  • Destinations
  • Sustainable travel
  • Contact Us

Contact Us

We'd love to hear from you!

Have a question about our services? Want to see if your particular vacation is one we can help with? We'd love to hear from you!

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Beyond Skai

Bhawanipur, kolkata, WB 700025

+91.9748733154 info@beyondskai.com

Hours

Mon

11:00 am – 06:00 pm

Tue

11:00 am – 06:00 pm

Wed

11:00 am – 06:00 pm

Thu

11:00 am – 06:00 pm

Fri

11:00 am – 06:00 pm

Sat

Closed

Sun

Closed

Refund & Cancellation Policy

 General Policy

  • All cancellations or refund requests must be made in writing via email to your Beyond Skai travel consultant.
  • The date of written communication will be considered as the cancellation date.
  • Refunds, if applicable, will be processed to the original mode of payment within 10–14 working days after deduction of applicable charges.
  •  Airline tickets, train passes, cruise bookings, event or attraction tickets are strictly non-refundable once issued. 


 

Cancellation by the Travellers


Cancellation charges will apply as per the timeline below (unless otherwise stated in your booking confirmation):

 

  • Cancellation by the Travellers:
    Minimum service charge of ₹5,000 per person or actual non-refundable components (whichever is higher).
     
  • 30–44 days before departure:
    25% of the total tour cost or non-refundable components (whichever is higher).
     
  • 15–29 days before departure:
    50% of the total tour cost.
     
  • 07–14 days before departure:
    75% of the total tour cost.
     
  • Less than 07 days or No Show:
    100% of the total tour cost.


A credit note may also be issued in lieu of a refund, if possible and approved by the concerned suppliers, which can be utilized for future bookings with Beyond Skai. 


Terms & Conditions


1. Booking & Payments

  • All bookings are confirmed only upon receipt of the specified advance payment.
  • The balance payment must be made before the due date mentioned in the invoice or as informed by your Beyond Skai representative.
  • Failure to make timely payments may result in cancellation of the booking, with applicable cancellation charges.
  • Prices are quoted in INR (₹) unless stated otherwise, and are subject to change due to currency fluctuation or supplier revisions.


2. Inclusions & Exclusions

  • Services included in your package will be clearly mentioned in the itinerary or quotation.
  • Any service not specifically mentioned will be considered an exclusion and charged separately if availed.
  • Meals, transfers, sightseeing, and hotel services are as per the inclusions only.


3. Amendments & Changes

  • Any change requested by the traveller after booking (such as travel dates, hotel category, or itinerary) will attract amendment charges.
  • Amendments are subject to availability and acceptance by suppliers.
  • Flights are booked through our travel partners; therefore, any amendments must be informed in advance. We also request you to review and confirm the airline’s policies before making the booking. 


4. Pricing & Revisions

  • Package prices are based on current rates of exchange, airfares, taxes, and hotel tariffs.
  • Beyond Skai reserves the right to revise prices in case of any increase in taxes, fuel surcharges, or other cost factors beyond our control.


5. Liability & Limitations

  • Beyond Skai acts only as an agent for hotels, airlines, transport companies, and other service providers.
  • The company is not responsible for any injury, loss, delay, or damage caused by acts of negligence, accidents, or circumstances beyond our control.
  • Compensation, if any, will be limited to the amount paid for the specific service.
     



Privacy Policy

 

 

At Beyond Skai, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and protect your data.


1. Information We Collect

We may collect:

• Personal details: name, phone number, email address

• Travel preferences and booking details

• Payment information (only processed via secure mode)


2. How We Use Your Information

Your information is used to:

• Process bookings and provide travel services

• Communicate with you about your trips or promotions

• Improve our services and user experience


3. Data Protection

We implement reasonable administrative and technical safeguards to protect your personal data.

We do not sell, rent, or trade your information to third parties.


4. Third-Party Services

We may share your information with airlines, hotels, and travel partners only as necessary to fulfill your booking. These parties are responsible for their own privacy practices.


5. Cookies

Our website may use cookies to improve functionality and performance. You can choose to disable cookies through your browser settings.


6. Your Rights

You can request correction or deletion of your personal information by contacting us at info@beyondskai.com.


7. Policy Updates

We may update this Privacy Policy periodically. The latest version will always be available on our website.

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